Processing Center Lead

If you’re someone who thrives in a fast-paced environment, loves process and precision, and wants to grow with an entrepreneurial firm, keep reading.

Merit Advisors is looking for a detail-oriented professional who takes ownership, finds energy in structure, and enjoys creating efficiencies that drive results. We’re a growing firm that values initiative and problem-solvers who want to be part of something bigger.

In this role, you’ll play a key part in keeping operations running smoothly, managing the details that matter, and supporting a team that’s focused on doing great work—together. It’s a great fit for someone who’s process-minded, self-motivated, and ready to make an impact.


What Your Day Will Look Like

•  Supervise and mentor a team of 2–5 Operations Center Associates
• Oversee all incoming and outgoing mail, package handling, and document processing workflows
• Ensure timely and accurate sorting, scanning, distribution, and archiving of physical and digital correspondence
• Manage supply inventory and equipment maintenance (e.g., postage meter, scanners)
• Establish and enforce procedures for quality control and accuracy in document handling
• Identify and implement process efficiencies and logistics improvements
• Coordinate with internal departments to understand and support evolving mail/document needs
• Track metrics and maintain records for audit, compliance, and reporting purposes
• Ensure team coverage, scheduling, and workload distribution based on business needs

• Proven experience managing operational teams, ideally in a mailroom, logistics, or administrative support function
• Strong organizational and logistical thinking skills
• Meticulous attention to detail and accuracy in high-volume environments
• Proficiency with office technology and systems (e.g., postage meter machines, scanners, Microsoft Office)
• Ability to manage and prioritize multiple workflows under tight deadlines
• Strong leadership, communication, and interpersonal skills
• High school diploma or equivalent required; post-secondary education a plus
• Good communication and literacy skills

What We Provide

At Merit, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, generous PTO program, medical/dental/vision plan, and matching 401(k), you’ll enjoy company-sponsored events, continuous learning opportunities, and the flexibility to manage your work/life balance.